Frequently Asked Questions
Q: How can I get a discount?
A: We offer competitive pricing. Discounts are typically available for minimum orders of about 500 pieces. We also launch seasonal promotions and coupons for our customers.
Q: How long is the shipping lead time?
A: RTS products are shipped within 15 days after full payment. Customized orders typically ship within 45 days after deposit receipt.
Q: What are the available shipping methods and delivery times?
A: We use UPS, DHL, TNT, or FEDEX (7-10 days), EMS (10-15 days), or sea freight (45-60 days) depending on the order volume.
Q: What customization options are available?
A: You can customize the color, logo, shape, and packaging. Please provide your specific requirements for a detailed quote.
Q: Is it possible to visit the factory?
A: Yes, you are welcome to visit at any time. We can arrange pickups from the airport or station for your convenience.
Q: What is the warranty on these magnetic track lights?
A: All magnetic track light products come with a 3-year warranty and a working lifetime of approximately 30,000 hours.
Gravity Light
