Frequently Asked Questions
Q1: How can you ensure high quality?
We maintain strict quality control with 100% on-line and final inspections. Our processes are ISO9001:2015 and ISO14001:2015 certified to ensure zero defects.
Q2: Can I get samples for testing?
Yes, we can provide samples for free. Customers only need to cover the delivery charges or provide an international express account.
Q3: Do you provide custom services?
Yes! We offer professional design services to meet your specific requirements. Just send us your project needs.
Q4: How do you ship the goods and how long does it take?
We usually ship via DHL, UPS, FedEx, or TNT. It typically takes 3-5 days to arrive. Sea and air freight options are also available.
Q5: What is the product warranty period?
We offer a 2-5 year warranty. During this period, any quality issues will be resolved through free repair or replacement.
Q6: What is the typical lead time?
Sample orders take 3-5 days, small batch orders 10-15 days, and large orders are negotiable based on quantity.
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