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Frequently Asked Questions
Q1. Are you a manufacturer? Do you have an exhibition hall?
A: Yes, we are manufacturers with a professional production line and product exhibition hall. We specialize in modern crystal lighting and non-standard custom projects.
Q2. What is the material used in your products?
A: We use 1.2ft thick stainless steel and K9 crystal. Our 5730 LED chips have a high color rendering index (CRI 85) and high lumen (110M) for superior brightness and color accuracy.
Q3. How do you ensure product quality?
A: We use high-quality materials and 100% of products undergo aging tests to ensure reliability. Every product passes strict QC procedures before shipping.
Q4. What is the warranty period for your products?
A: All our products come with a 2-year warranty for your peace of mind.
Q5. What happens if an LED chip stops working?
A: We use stable EPISTAR LED chips. Each bead works independently; if one fails, it will not affect the performance of the others.
Q6. What is the typical delivery time?
A: Hot-selling items are in stock. Regular products take 15-20 days, while non-standard custom projects take 25-30 days depending on order volume.
Gravity Light
